Terms & Conditions
Welcome to The Castle Crafts. By accessing or using our website, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before making a purchase.
General
These Terms & Conditions apply to all users of the website, including browsers, customers, and merchants.
By using this website, you confirm that you are legally capable of entering into a binding agreement.
Products & Services
We specialize in handcrafted and decorative glass products, including glass jars and candles.
Product images are for representation purposes only. Slight variations in color, size, or finish may occur due to lighting, screen settings, or handmade craftsmanship.
We reserve the right to modify or discontinue products without prior notice.
Pricing
All prices are listed in Indian Rupees (INR) unless stated otherwise.
Prices are subject to change without prior notice.
Applicable taxes and shipping charges will be calculated at checkout.
Orders & Payments
Placing an order indicates your acceptance of these Terms & Conditions.
We reserve the right to refuse or cancel any order due to product availability, pricing errors, or suspected fraudulent activity.
Payments must be completed using the available payment methods on the website.
Shipping & Delivery
Shipping timelines, charges, and conditions are detailed in our Shipping Policy.
Delays caused by courier partners, weather conditions, or incorrect address details are beyond our control.
Returns & Refunds
All returns, replacements, and refunds are governed by our Returns & Refund Policy.
Returns are accepted only for damaged, defective, or incorrect items, as outlined in the policy.
Cancellations
Orders can be cancelled only within the timeframe specified in our Returns & Refund Policy.
Once an order has been shipped, cancellation is not permitted.
Bulk & Corporate Orders
Bulk and corporate gifting orders may be subject to special terms and conditions.
Such orders are generally non-returnable and non-refundable, unless otherwise agreed.
Intellectual Property
All content on this website, including images, logos, text, and designs, is the property of The Castle Crafts.
Unauthorized use, reproduction, or distribution is strictly prohibited.
User Conduct
You agree not to misuse the website, provide false information, or engage in activities that may harm the brand or its operations.
Any violation may result in termination of access.
Limitation of Liability
The Castle Crafts shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
Liability, if any, shall be limited to the value of the purchased product.
Governing Law
These Terms & Conditions are governed by the laws of India.
Any disputes shall fall under the jurisdiction of Indian courts.
Changes to Terms
We reserve the right to update or modify these Terms at any time without prior notice.
Continued use of the website constitutes acceptance of the revised terms.
Contact Us
For any queries regarding these Terms & Conditions:
Email: info@thecastlecrafts.com
Phone / WhatsApp: +91 6399736749