Shipping Policy

At The Castle Crafts, we are committed to delivering your handcrafted décor and glass products safely and on time. Please read our shipping policy to understand how your order is processed and delivered.

Order Processing

All orders are processed within 2–4 business days after confirmation.
Orders placed on Sundays or public holidays will be processed on the next working day.

For bulk or customized orders, additional processing time may be required. This will be communicated in advance.

Shipping Locations

We currently ship across India.

For international shipping or bulk export orders, please contact us before placing your order.

Delivery Time

Standard delivery typically takes 5–10 business days, depending on your location.

Delivery timelines may vary due to courier delays, remote areas, weather conditions, or unforeseen circumstances.

Shipping Charges

Shipping charges are calculated at checkout based on order size, weight, and delivery location.

Any free shipping offers will be clearly mentioned on the website or during checkout.

Packaging

All products are carefully packed using protective materials to ensure safe transit, especially fragile glass items.

We take every precaution to minimize the risk of damage during shipping.

Order Tracking

Once your order is shipped, tracking details will be shared via Email or WhatsApp.

You can track your shipment using the provided courier link.

Damaged or Missing Items

If your order arrives damaged or incomplete, please contact us within 48 hours of delivery with clear photos and order details.

We will review the issue and provide a suitable resolution.

Delivery Responsibility

Please ensure that your shipping address and contact details are accurate at the time of placing the order.

The Castle Crafts is not responsible for delays or non-delivery caused by incorrect information.

Contact Us

For any shipping-related queries:

Email: info@thecastlecrafts.com
Phone / WhatsApp: +91 6399736749