Orders & Products

1. What kind of products do you offer?
We specialize in premium glass décor products, including glass jars, candles, vases, domes, and decorative bowls. All products are designed to add elegance and sophistication to your space.

2. Are your products handmade?
Yes, many of our products are handcrafted or carefully finished, which makes each piece unique. Slight variations in design or finish are a part of the charm.

3. Can I use your products for gift hampers?
Absolutely! Our glass jars and décor items are perfect for luxury gift hampers, festive gifting, and corporate gifting.

4. Do you offer bulk or corporate orders?
Yes, we accept bulk and corporate gifting orders. Please contact us directly for pricing, customization, and availability.

Orders & Payments

5. How do I place an order?
You can place your order directly through our website by selecting your desired product and completing the checkout process.

6. What payment methods do you accept?
We accept secure payments via UPI, debit cards, credit cards, and other trusted payment gateways.

7. Is my payment information safe?
Yes, your payment is completely secure. We do not store your card or UPI details—transactions are processed through trusted payment providers.

Shipping & Delivery

8. How long does delivery take?
Orders are processed within 2–4 business days, and delivery typically takes 5–10 business days, depending on your location.

9. Do you ship across India?
Yes, we deliver pan India. For international or export orders, please contact us directly.

10. How are fragile glass items packaged?
All products are packed with protective materials and secure packaging to ensure safe delivery, especially for fragile glass items.

11. Will I receive tracking details?
Yes, once your order is shipped, tracking details will be shared via Email or WhatsApp.

Returns, Refunds & Cancellation

12. Can I return a product?
Returns are accepted only if the product is damaged, defective, or incorrect.

13. What if my order arrives damaged?
If your product arrives damaged, please contact us within 48 hours with photos/videos. We will arrange a replacement or refund.

14. Can I cancel my order?
Orders can be cancelled within 12 hours of placing the order or before dispatch. Once shipped, cancellation is not possible.

15. Do you offer refunds?
Yes, refunds are processed within 5–7 business days after approval and are credited to the original payment method.

Customization & Bulk Orders

16. Do you offer customized products?
Yes, we offer customization for bulk or gifting orders, depending on product type and quantity.

17. Are bulk orders returnable?
Bulk and corporate orders are generally non-returnable and non-refundable, unless there is damage or defect.

General Queries

18. Why should I choose The Castle Crafts?
We combine premium glass quality, elegant designs, and safe packaging to deliver products that feel luxurious and reliable.

19. How can I contact you?
You can reach us anytime:

Email: info@thecastlecrafts.com
Phone / WhatsApp: +91 6399736749