Privacy Policy

At The Castle Crafts, we value your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data when you visit or make a purchase from our website.

Information We Collect

When you interact with our website, we may collect the following information:

  • Personal Details: Name, phone number, email address, and shipping address
  • Payment Information: Billing and payment details (processed securely via trusted gateways)
  • Order Information: Order history and communication records
  • Technical Data: IP address, browser type, device information, and analytics data

How We Use Your Information

Your information is used to:

  • Process and fulfill your orders
  • Provide order updates, shipping details, and customer support
  • Improve our products, services, and website experience
  • Send promotional offers or updates (only if you opt in)

Payment Security

We do not store or process card or UPI details on our servers.

All payments are handled securely through certified third-party payment gateways.

Sharing of Information

We do not sell, trade, or rent your personal information.

Your data may be shared only with trusted partners such as:

  • Courier services (for delivery)
  • Payment processors (for secure transactions)

We may disclose information if required by law or government authorities.

Cookies & Tracking

Our website may use cookies to:

  • Enhance user experience
  • Analyze website traffic
  • Understand customer preferences

You can disable cookies through your browser settings if preferred.

Data Protection

We implement reasonable security measures to protect your personal data from unauthorized access, misuse, or disclosure.

However, please note that no method of online transmission is 100% secure.

User Rights

You have the right to:

  • Request access to your personal data
  • Request correction or deletion of your information
  • Opt out of promotional communications at any time

Children’s Privacy

Our website is not intended for individuals under the age of 18.

We do not knowingly collect personal information from minors.

Policy Updates

The Castle Crafts reserves the right to update this Privacy Policy at any time.

Any changes will be posted on this page and will take effect immediately upon posting.

Contact Us

For any privacy-related questions or concerns:

Email: info@thecastlecrafts.com
Phone / WhatsApp: +91 6399736749