Welcome to The Castle Crafts. By accessing or using our website, you agree to be bound by the following Terms & Conditions. Please read them carefully before making a purchase.

General

• These Terms & Conditions apply to all users of the website, including browsers, customers, and merchants.

• By using our website, you confirm that you are legally capable of entering into a binding agreement.

Products & Services

• We specialize in handcrafted and decorative glass products, including glass jars and candles.

• Product images shown on the website are for representation purposes only. Slight variations in color, size, or finish may occur due to lighting, screen settings, or handmade craftsmanship.

• We reserve the right to modify or discontinue any product without prior notice.

   

Pricing

• All prices listed on the website are in Indian Rupees (INR) unless stated otherwise.

• Prices are subject to change without prior notice.

• Applicable taxes and shipping charges will be calculated at checkout.

 

Orders & Payments

• Placing an order on our website indicates your acceptance of these Terms & Conditions.

• We reserve the right to refuse or cancel any order due to product availability, pricing errors, or suspected fraudulent activity.

• Payments must be completed through the available payment methods on the website.

   

Shipping & Delivery

• Shipping timelines and charges are mentioned in our Shipping Policy.

• Delivery delays caused by courier partners, weather conditions, or incorrect address details are beyond our control.

   

Returns & Refunds

• Our Return & Refund Policy governs all returns, replacements, and refunds.

• Returns are accepted only for damaged, defective, or incorrect items, as outlined in the policy.

   

Cancellations

• Orders can be cancelled only within the specified time mentioned in our Return & Refund Policy.

• Once an order is shipped, cancellation is not permitted.

   

Bulk & Corporate Orders

• Bulk and corporate gifting orders are subject to special terms and may not be eligible for cancellation or return.

• Any specific agreements for bulk orders will be communicated separately.

   

Intellectual Property

• All content on this website, including images, logos, text, and designs, is the property of The Castle Crafts.

• Unauthorized use, reproduction, or distribution of any content is strictly prohibited.

   

User Conduct

• You agree not to misuse the website, submit false information, or engage in any activity that may harm the brand or its operations.

• Any violation may result in termination of access to our services.

   

Limitation of Liability

• The Castle Crafts shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

• Our liability, if any, shall be limited to the value of the purchased product.

   

Governing Law

• These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

• Any disputes shall be subject to the jurisdiction of Indian courts.

   

Changes to Terms

• We reserve the right to update or modify these Terms & Conditions at any time without prior notice.

• Continued use of the website constitutes acceptance of the revised terms.

   

Contact Us

For any questions regarding these Terms & Conditions, please contact us at:

📧 Email: info@thecastlecrafts.com
📞 Phone / WhatsApp: +91 6399736749