Shipping Policy
At The Castle Crafts, we are committed to delivering your handcrafted décor and glass products safely and on time. Please read our shipping policy carefully to understand how orders are processed and delivered.
Order Processing
All orders are processed within 2–4 business days after order confirmation.
Orders placed on Sundays or public holidays will be processed on the next working day.
Bulk or customized orders may require additional processing time, which will be communicated in advance.
Shipping Locations
We currently ship across India.
For international shipping or bulk export orders, please contact us directly before placing your order.
Delivery Time
Standard delivery typically takes 5–10 business days, depending on your location.
Delivery timelines may vary due to courier delays, remote locations, weather conditions, or unforeseen circumstances.
Shipping Charges
Shipping charges are calculated at checkout based on order size, weight, and delivery location.
Any promotional free-shipping offers will be clearly mentioned on the website or during checkout.
Packaging
All products are carefully packed using protective materials to ensure safe transit, especially for fragile glass items.
We take every precaution to minimize the risk of damage during shipping.
Order Tracking
Once your order is shipped, tracking details will be shared via email or WhatsApp.
You can track your shipment using the provided courier link.
Damaged or Missing Items
If your order arrives damaged or incomplete, please contact us within 48 hours of delivery with clear photos and order details.
We will review the issue and arrange a replacement or resolution as per our policy.
Delivery Responsibility
Please ensure that the shipping address and contact details are accurate at the time of placing the order.
The Castle Crafts will not be responsible for delays or non-delivery caused by incorrect address details.
Contact Us
For any shipping-related queries or assistance, feel free to contact us at:
📧 Email: info@thecastlecrafts.com
📞 Phone / WhatsApp:+91 6399736749