At The Castle Crafts, customer satisfaction is important to us. Since our products include delicate and handcrafted glass items, we follow a transparent return and refund policy as outlined below.

Returns

• Returns are accepted only in case of damaged, defective, or incorrect items delivered.

• Due to the fragile and hygienic nature of glass décor and candles, we do not accept returns for change of mind or personal preference.

• To be eligible for a return, you must notify us within 48 hours of delivery.

Return Process

• Please contact us with your order number, clear photos/videos of the product and packaging, and a brief description of the issue.

• Our team will review the request and confirm the return or replacement eligibility.

Refunds

• Once your return request is approved, we will initiate the refund or replacement.

• Refunds (if applicable) will be processed within 5–7 business days after approval.

• The refund will be credited to the original payment method used during purchase.

Replacements

• In case of damaged or incorrect items, we offer free replacement, subject to stock availability.

• If a replacement is not available, a refund will be issued.

Non-Returnable Items

The following items are not eligible for return or refund:

• Products damaged due to misuse, mishandling, or improper storage

• Items reported after 48 hours of delivery

• Customized, personalized, or bulk order items (unless damaged or defective)

• Products purchased during clearance or special sale (if mentioned)

Cancellation Policy

• Orders can be cancelled within 12 hours of placing the order or before dispatch, whichever is earlier.

• Once the order is shipped, cancellation is not allowed.

Bulk & Corporate Orders

• Bulk or corporate gifting orders are non-returnable and non-refundable, unless there is a manufacturing defect or transit damage.

Contact Us

For any return or refund-related queries, please contact us at:

📧 Email: info@thecastlecrafts.com
📞 Phone / WhatsApp: +91 6399736749