At The Castle Crafts, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase from our website.

Information We Collect

When you interact with our website, we may collect the following information:

• Name, phone number, email address, and shipping address

• Billing and payment-related details (processed securely via trusted payment gateways)

• Order history and communication details

• Technical data such as IP address, browser type, and device information for analytics

How We Use Your Information

Your information is used to:

• Process and fulfill orders

• Communicate order updates, shipping details, and customer support

• Improve our products, services, and website experience

• Send promotional offers or updates (only if you opt in)

Payment Security

• We do not store or process card or UPI details on our servers.

• All payments are handled securely by certified third-party payment gateways.

Sharing of Information

• We do not sell, trade, or rent your personal information to third parties.

• Information may be shared only with trusted partners such as courier services and payment processors, strictly for order fulfillment.

• We may disclose information if required by law or government authorities.

Cookies & Tracking

• Our website may use cookies to enhance user experience and analyze website traffic.

• Cookies help us understand user preferences and improve site functionality.

• You may choose to disable cookies through your browser settings.

Data Protection

• We implement reasonable security measures to protect your personal data from unauthorized access, misuse, or disclosure.

• While we strive to protect your information, no online transmission is 100% secure.

User Rights

You have the right to:

• Request access to your personal information

• Request correction or deletion of your data

• Opt out of promotional communications at any time

   

Children’s Privacy

• Our website is not intended for individuals under the age of 18.

• We do not knowingly collect personal information from minors.

   

Policy Updates

• The Castle Crafts reserves the right to update this Privacy Policy at any time.

• Any changes will be posted on this page and will be effective immediately upon posting.

   

Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

📧 Email: info@thecastlecrafts.com
📞 Phone / WhatsApp: +916399736749